FAQ
What To Bring
Just bring your gym gear. We've got everything else covered from free towels, grooming products and hair dryers to lockers with a coding system. Fresh water from our filtered Leogant fountain is, of course, also free. Just remember to bring a bottle or you can buy one in the studio.
Cancellation
Cancel at least 12 hours before your class begins free of charge online so that we can fill your spot with a customer on the waiting list. Otherwise, we will have to mark you as a no-show jeopardising that class credit. Please also be dressed in workout gear and ready to roll at the studio 5 mins before the class starts.
Waitlist
Q: How does the waitlist work for classes?
A: If a spot becomes available more than 3 hours before a class, you'll automatically get in (with a valid credit) and receive an email confirmation. It's first-come, first-served.
Q: What if a spot opens up after 10 PM for an early class (7 AM - 9 AM)?
A: You'll get an email to confirm your spot.
Q: What happens if a class is less than 3 hours away?
A: Everyone on the waitlist gets an email with a link when a spot opens up. The first person to click the link gets the spot.
Q: When does the online waitlist stop working?
A: The online waitlist stops 10 minutes before the class starts.
Q: Are there cancellation rules for the waitlist?
A: Normal cancellation rules apply, so manage your waitlist entries carefully.
Our Bikes
Our studio is equipped with Stages SC3 bikes that have built-in consistency and precision. This smooth-riding, easy to adjust, state-of-the art bike is equipped with Stages Power® Meters and features the Stages SprintShift™ that allows riders to control resistance in two ways for a truly custom experience.
Each bike has its own self-generating console displaying your current power (watts), cadence (RPM), speed (MPH) and distance (km). The bikes connect to our technology via Bluetooth® and ANT+™. We integrate them with Performance IQ software to show a leaderboard in your account. Riders are also welcome to pair their own heart-rate monitor devices to the bikes. Please watch our bike set up video before your first class here.
Etiquette
If you must leave class early for any reason, please tell the instructor ahead of time or signal to them on your way out that you’re OK and nothing is wrong
If you choose to stay for the end of class stretch period, please stay for the whole part
Please only take 1 towel each. Find out about our quest to care for the environment here
Shower quickly. There’s nothing like a shower after a class, but please try to limit your shower time to a maximum of 5 minutes so others can get back to their lives on time
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